Privacy Policy

1. Introduction

Universal Dukaan ("we," "us," or "our") operates the e-commerce platform at www.universaldukaan.com. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services.

By accessing or using Universal Dukaan, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide your personal information.

2. Information We Collect

We collect information that you provide directly and information that we obtain automatically when you use our services.

Information you provide

• Account data: Name, email address, password (stored in hashed form), and profile details when you register or update your account.
• Order and shipping: Billing and shipping address, phone number, and any delivery instructions.
• Payment: Payment is processed by third-party providers. We may store limited payment-related information (e.g. last four digits, brand) as needed for order history and support; we do not store full card numbers.
• Communications: Messages you send to support, feedback, or survey responses.

Information we collect automatically

• Device and usage: IP address, browser type and version, device type, pages visited, and approximate location (e.g. country) to improve our site and prevent abuse.
• Cookies and similar technologies: As described in Section 5 below.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and ship products to you
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and service-related messages
• Send marketing communications (where you have consented or where permitted by law), with the option to opt out at any time
• Analyze site usage and improve our website, products, and services
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms and policies

4. Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Logistics and couriers: With our logistics partner Universal Mail and associated courier networks to deliver your orders (e.g. name, address, phone).
• Payment processors: With secure payment providers to process transactions; they have their own privacy policies governing payment data.
• Legal and authorities: When required by law, court order, or to protect our rights, safety, or property.
• Business transfer: In connection with a merger, sale, or transfer of assets, subject to the same privacy commitments.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Maintain your cart and session while you browse
• Understand how visitors use our site (e.g. analytics) to improve experience

You can control cookies through your browser settings (e.g. block or delete cookies). Blocking certain cookies may affect functionality such as staying logged in or saving cart items.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services, process orders, and resolve disputes. Order and transaction data may be kept for longer periods to comply with legal, tax, or regulatory requirements. When we no longer need your data, we will delete or anonymize it in accordance with our retention practices.

7. Security

We implement technical and organizational measures to protect your personal information, including encryption where appropriate, access controls, and secure infrastructure. No method of transmission or storage over the internet is completely secure; we cannot guarantee absolute security but we work to protect your data from unauthorized access, loss, or misuse.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. You may also opt out of marketing emails at any time via the link in our emails or through your account settings.

To exercise these rights, please contact us using the details in Section 12. Applicable rights may vary by jurisdiction (e.g. GDPR in the EU/EEA, local laws elsewhere). We will respond in accordance with applicable law.

9. International Transfers

Universal Dukaan operates internationally. Your information may be processed and stored in India and in other countries where our service providers operate. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g. standard contractual clauses or other mechanisms recognized by applicable law) so that your data remains protected in line with this policy.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email or other notice. Your continued use of our website or services after the effective date of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

12. Contact

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: support@universaldukaan.com

Universal Dukaan, GF - 4, MANTHRA APARTMENTS, NO.112, NORTH BOAG ROAD, T NAGAR, CHENNAI - 600043, INDIA.